Dear customers,
In the last couple of days there was an email message sent to a significant portion of our email customers. One attempt managed to “Spoof” an email address belonging to a customer, another email used a totally different company’s email address to send messages. These are both SPAM/Phishing emails and should be deleted immediately.
Do NOT click on the link in the emails.
This is a reminder that all emails coming from Front Range Digital Holdings/FRII Technology will be sent from the email address customercare@frii.com. No other email address will be used to send official emails to you.
Official Emails will have the following things on them:
- Sent from customercare@frii.com
- Has proper capitalization/punctuation when referring to the company, and throughout the message
- Has our support phone number on the email
- Will be standard in how they look (ex. invoices, support ticket responses, etc.)
- Will be posted in your billing account at https://billing.frii.com/login
Official Emails wont have the following things on them:
- Wont come from any other email address
- Will not have correct spelling/grammar
- Will look “off” from emails you have received in the past from us
If you received one of these emails, please delete it.
When in doubt, forward the message to customercare@frii.com or call us to see if it is a legitime message.
Sincerely,
Front Range Digital Holdings
FRII Technology
Wednesday, March 6, 2024
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