This article will provide assistance setting up your FRII hosted email in an email client application. If you're not sure what program or version you have, this can generally be found by clicking on "Help" and then "About" in Windows programs and by clicking "Program Name" and then "About" in Mac programs.
Recommended Email Configuration
FRII recommends the following email client configuration:
- Incoming: IMAP, mail.frii.com, Port 993 with SSL (SSL/TLS) enabled
- Username should be set to your full email address, in all lowercase letters
- Outgoing: SMTP, mail.frii.com, Port 587 with TLS enabled
- SMTP Authentication is required, using the same information as for IMAP
Non-recommended but compatible email settings can found at the FRII Support FAQ
Email Client Configuration
- Mac Mail on OSX 10.4 (Tiger)
- Mac Mail on OSX 10.5 (Leopard)
- Mac Mail on OSX 10.6 (Snow Leopard)
- Mac Mail 7
- For the above directions, make sure to also visit Outgoing Email Settings to properly configure outgoing email
- Outlook Express 6 - Unsupported Microsoft end of life product
- Outlook 2003
- Outlook 2007
- Outlook 2010
- Outlook 365 (2013-2019)
- Incredimail is incompatible with FRII email services. This is due to the fact that Incredimail does not abide by established email standards which results in undesired operations.
Smart Phones and Tablet Tips
There are a wide variety of devices on the market that support email in addition to traditional computers and laptops. These include tablets, handhelds, and smartphones. The email settings for these devices are no different from those listed above except that they may be a bit more difficult to access or track down. Here are some tips we have found helpful for successfully configuring email programs on such devices:
- Oftentimes, a device will automatically fill in the username incorrectly. Your username should look just like your email address.
- Apple devices frequently mark these fields as optional; this is not the case with our mail system.
- Enable TLS for the outgoing (SMTP) mail server and specify port 587. In most cases, the user will not be able to send without these two options being set.
- Make sure you use your username and password on both Incoming and Outgoing email settings.