Knowledgebase

Configure Email Client to use SMTP Authentication and SSL

SMTP is the protocol used to send email across the Internet. Normally, SMTP servers only allow clients within their own network to relay mail through them. Machines that allow anyone to send mail through them are known as open relays and are frequently used to relay Unsolicited Commercial Email, "Spam," to unsuspecting people around the world.

SMTP authentication is a way of allowing people outside of our network to use us for their SMTP server when sending email. We allow SMTP authentication as an option so our customers who may not be connecting directly to the FRII network can still fully utilize our email services.

Click on the name of your email client above for instructions on how to enable SMTP authentication and SSL.

Email Clients

Apple iOS

Apple iOS 5/6/7

Apple Mail

Apple Mail for MacOS 10.5+

1. Click the Mail menu
2. Click Preferences
3. Click Accounts
4. Select the account you'd like to change
5. Next go to Outgoing Mail Server (SMTP), click the drop-down box, and then click "Edit SMTP Server List"
6. Select the outgoing server you'd like to change
7. Click the Advanced tab
8. Click the "Use Secure Sockets Layer (SSL)" tick box to turn it off
9. Select "Use custom port" and change the port to 587
10. Change Authentication to "Password"
11. Fill in your Username and Password (The same information you use for Incoming)
12. Click OK
13. Close the Accounts window
14. Mac Mail is now configured to use port 587 when connecting to the outgoing mail server.

Microsoft Outlook

Outlook Express 6

Please note: Only Outlook Express 6 is supported. Vista users should use the Windows Mail section instead.

1. Click Tools
2. Click Accounts...
3. Click the Mail tab
4. Select the account you'd like to change
5. Click Properties
6. Click the Advanced tab
7. Locate the Server Port Numbers section at the top of the Properties window.
8. Under Outgoing mail (SMTP), tick the "This server requires a secure connection (SSL)" box then change the outgoing port number to 587.
9. Click on the Servers tab
10. Make sure that the box next to "My server requires authentication" is checked
11. Click OK to apply the settings and close the window.
12. Click Close to close the accounts window.
13. Outlook Express 6 is now configured to use port 587 when connecting to the outgoing mail server.

Outlook 2002/2003

1. Click Tools
2. Click E-mail Accounts...
3. Click the View or change existing e-mail accounts radio button
4. Click Next >
5. Select the account you'd like to change
6. Click Change
7. Click More Settings ...
8. Click the Advanced tab
9. Locate the Server Port Numbers section at the top of the Properties window.
10. Under Outgoing mail (SMTP), tick the "This server requires a secure connection (SSL)" box then change the outgoing port number to 587.
11. Click on the Outgoing Server tab
12. Make sure that the box next to "My outgoing server (SMTP) requires authentication" is checked
13. Click OK to apply the settings and close the window.
14. Click Next >
15. Click Finish
16. Outlook 2002 is now configured to use port 587 when connecting to the outgoing mail server.

Outlook 2007

1. Click Tools
2. Click Account Settings
3. Select the E-mail tab
4. Select the account you'd like to change
5. Click Change...
6. Click More Settings ...
7. Click the Advanced tab
8. Locate the Server Port Numbers section at the top of the Properties window.
9. Under Outgoing mail (SMTP), tick the "This server requires a secure connection (SSL)" box then change the outgoing port number to 587.
10. Click on the Outgoing Server tab
11. Make sure that the box next to "My outgoing server (SMTP) requires authentication" is checked
12. Click OK to apply the settings and close the window.
13. Click Next >
14. Click Finish
15. Click Close to close the Account Settings window.
16. Office Outlook 2007 is now configured to use port 587 when connecting to the outgoing mail server.

Outlook 2010

1. Click File
2. Click Account Settings near the middle of the screen (and Account Settings again)
3. Click the E-mail tab
4. Select the account you'd like to change
5. Click Change next to New and Repair
6. Click More Settings above the Next and Cancel buttons.
7. Click the Outgoing Server tab
8. Check the box that says "My outgoing server (SMTP) requires authentication."
9. Select the option that says "Use same settings as my incoming mail server"
10. Click the Advanced tab
11. Under the Outgoing server (SMTP) there is drop down menu next to "Use the following type of encrypted connection:" Choose TLS or STARTTLS.
12. Change the number 25 next to Outgoing server (SMTP) to 587
13. Click OK
14. Click Next
15. Click Finish
16. Click Close
17. Office Outlook 2010 is now configured to use port 587 when connecting to the outgoing mail server.

Outlook 2013

1. Click File
2. Click Account Settings near the middle of the screen (and Account Settings again)
3. Click the E-mail tab
4. Select the account you'd like to change
5. Click Change next to New and Repair
6. Click More Settings above the Next and Cancel buttons.
7. Click the Outgoing Server tab
8. Check the box that says "My outgoing server (SMTP) requires authentication."
9. Select the option that says "Use same settings as my incoming mail server"
10. Click the Advanced tab
11. Under the Outgoing server (SMTP) there is drop down menu next to "Use the following type of encrypted connection:" TLS or STARTTLS.
12. Change the number 25 next to Outgoing server (SMTP) to 587
13. Click OK
14. Click Next
15. Click Finish
16. Click Close
17. Office Outlook 2010 is now configured to use port 587 when connecting to the outgoing mail server.

Mozilla Thunderbird

1. Click Tools
2. Click Account Settings...
3. Find Outgoing Server (SMTP) in the left column and select it
4. Select the server you'd like to change
5. Cick Edit...
6. Under the Security and Authentication section, drop the menu down next to "Connection security." Select SSL/TLS
7. If not already set, change the Port above to 587.
8. Drop the "Authentication method:" menu down and select Normal Password.
9. Enter your full email address for the User Name.
10. Click OK
11. Click OK to apply the changes and close the window.
12. Thunderbird is now configured to use port 587 when connecting to the outgoing mail server.

Windows Mail

Windows Live Mail

1. Click Accounts
2. Click Properties
3. Click the Servers tab
4. Near the bottom, check the box that says "My server requires authentication" under Outgoing Mail Server
5. Click the Advanced tab
6. Under Outgoing mail (SMTP) is an option that says "This server requires a secure connection (SSL). Check the box next to this option.
7. Change the number 25 next to Outgoing mail (SMTP) to 587
8. Click OK
9. Windows Live Mail is now configured to use port 587 when connecting to the outgoing mail server.

Windows Mail

1. Click Tools
2. Click Accounts...
3. Select the email account you'd like to change
4. Click Properties
5. Click the Advanced tab
6. Locate the Server Port Numbers section at the top of the Properties window.
7. Under Outgoing mail server, tick the "This server requires a secure connection (SSL)" box then change the outgoing port number to 587.
8. Click on the Servers tab
9. Make sure that the box next to "My server requires authentication" is checked
10. Click OK to apply the settings and close the window.
11. Click Close to close the Accounts window.
12. Windows Mail is now configured to use port 587 when connecting to the outgoing mail server.